Complaints - Customer Service

Contact Directly


We do everything we can to provide you with the best possible service. Nevertheless, it is possible that a product or our service is not to your satisfaction. Then you can file a complaint. Mail to

After receiving your complaint, you will receive a written reaction from us within 14 days.

We use the following definition for the complaints policy: A complaint is an oral or written expression of an expectation of a customer that has not been met, and where a response from us is desirable. If you, as a business client, are not satisfied with the handling of your complaint, you can submit it to Thuiswinkel for mediation (via

Quality products, excellent service

Easy selection in the web site. Best products in Europe. Safe delivery.

11 Aug 2021

8 / 10
Pay by invoice